Frequently asked questions

A ready FAQ page makes the template feel complete before the first client edit.

This page answers the questions buyers and merchants usually ask first: how the WhatsApp order flow works, how shipping and exchanges are handled, and where the template can be customized.

FAQ section

Ordering and support

These questions explain the WhatsApp-first buying flow used by the template.

How do customers place an order?

Customers browse the catalog, select product details on the product page, and then continue into WhatsApp with a pre-filled order message containing the item, size, quantity, and notes.

Can the merchant confirm stock before payment?

Yes. The intended workflow is to confirm stock, shipping cost, delivery timing, and any customization on WhatsApp before payment is collected.

Does the template include a traditional cart checkout?

No. This version is positioned as a WhatsApp-commerce storefront for brands that sell better through assisted conversations rather than full cart infrastructure.

FAQ section

Shipping and product guidance

These questions reduce hesitation around fit, timing, and support.

How quickly are ready products dispatched?

The demo policy assumes dispatch within one to three working days for ready stock, with the exact timing confirmed by the seller after inquiry.

Can buyers ask for fit or styling help?

Yes. Each collection and product page is designed to encourage direct fit, styling, and urgency questions through WhatsApp.

Are all items returnable?

Not by default. The template assumes exchange-first handling for eligible products and recommends marking altered, intimate, and clearance items as non-returnable.

FAQ section

Template setup

These questions help a buyer understand how quickly the template can be rebranded.

Where should a client update the store details?

The brand, contact, navigation, and support/legal content are centralized in the site data layer so the store can be rebranded without rewriting page components.

Can the demo content be replaced easily?

Yes. Collections, products, policies, and support copy are all structured data, which makes it much easier to swap out than hardcoded JSX.

Can analytics or a payment link flow be added later?

Yes. This template is a strong first commerce layer, and tracking, lead capture, or payment-link follow-up can be added without reworking the whole storefront.