Shipping and returns
A sellable storefront template needs clear delivery, exchange, and resolution language. This page gives the buyer enough confidence to continue on WhatsApp without asking basic policy questions first.
1-3 days
Ready stock dispatch window
3-7 days
Typical domestic delivery
5 days
Exchange request window
Template note
This is not filler copy. A complete template needs policies a merchant can edit quickly without rewriting the entire support flow.
Shipping windows, exchange rules, and damage reporting are stated clearly before the chat starts.
The page makes it obvious where the merchant should customize dispatch timing and non-returnable categories.
Clear policy wording lowers hesitation for first-time buyers and gift purchasers.
Shipping and returns
Ready products are usually packed within one to three working days after the order is confirmed on WhatsApp.
Made-to-order, altered, or curated multi-piece orders may need extra preparation time. The seller should confirm that timeline in chat before payment collection.
Shipping and returns
The template assumes domestic delivery coverage across India with a standard shipping partner.
Metro deliveries usually arrive sooner, while remote pin codes or peak festive periods can extend timelines.
Shipping and returns
Because fashion sizing and fit vary by silhouette, the default policy is exchange-first rather than unconditional return.
Eligible exchange requests should be raised within five days of delivery with the order name, issue details, and clear product photos if needed.
Shipping and returns
If the buyer receives a damaged or wrong product, the seller should prioritize resolution quickly through WhatsApp support.
The template assumes photo evidence can be requested before approving replacement, refund, or store-credit action.